OneCall

The business support helpline

What is “OneCall”?

A membership package created to assist importers and exporters. Membership to OneCall™ includes access to an online Members resource area, UK Customs and International Trade Briefings, discount on public training courses and live events, and access to the OneCall™ Business Support Helpline. Though often answered sooner, response time is within 24 hours (48 hours for Level 1).

Find your OneCall plan ➝

How will I benefit from OneCall?

Our OneCall™ Team are specialists in a wide range of import, export and customs procedures. Using the service means you won’t waste time searching for answers. Our team will know, or quickly find out for you, leaving you to concentrate on your proper job. Not only do you get a quick response, but the people manning the service are helpful and extremely knowledgeable – ideal for seeking that second opinion on a tricky question.


Our business support packages are suitable if you are selling or buying globally, have customs or export control issues to address or need temporary assistance with your existing international trade projects. Companies tap into S&H expert team of professional advisors for key projects or as a back-up to their existing customs and logistical staff. With the business support package S&H undertake to do work, run projects, write or check terms & conditions rather than just answer the questions. This support package can be used as a permanent solution or for a limited time to support businesses going through corrective action projects to increase compliance in key customs areas.



The OneCall™ Team can guide you in the right direction, or even do some of the work for you. They are here as a support for your business needs. Try us out, you won’t regret it!

Why should I use Strong & Herd LLP?

S&H LLP have been providing training, consultancy and practical office solutions in importing exporting and customs procedures to a wide variety of UK/EU companies since 1995. A great advantage to using Strong & Herd LLP is that we still provide daily shipping office services to clients as well as working with HMRC in key customs areas – this serves to ensure advice is practical and relevant to today’s problems and needs. Let us help you keep compliant.

What do I get as an OneCall client?

Answers to your questions – all OneCall clients receive a dedicated telephone number and email address manned Monday to Friday 08.00-18.00. (Usage dependent on subscription level.)

A twice-monthly up-date sent by email highlighting key changes to procedures, general information plus reminders and tips for import/export companies – the “Did You Know?” service.

Special offer on S&H public training only available to onecall members.

A discount of £70.00 per delegate on all S&H LLP public training courses.

A discount on in-company training (Only available on OneCall Plus).

Turn helpline time into face-to-face discussions at the S&H offices or project work undertaken remotely (Only available on OneCall Plus).

Access to our members’ area of the website for additional information such as: a glossary of trade terms, the diary of an International Trade Compliance Manager, tips on key topics such as Incoterms 2020, Archive of trade up-dates (DYK) and short presentations.

How do I subscribe?

It’s easy. There are three different OneCall Levels – choose the one that best suits your requirements. Don’t worry about selecting the wrong level – “top-up hours” are available and movement between the three levels is very easy; which means the amount of support you subscribe to can change with your business requirements, please contact us.

Find your OneCall plan ➝
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