Notice to Exporters 2024/23: Changes to Contacting ECJU Operations

BY:

Niamh O'Connor
23 September 2024

SHARE:

The Export Control Joint Unit (ECJU) is updating its processes and moving to the LITE licensing platform. As part of this modernisation, new central contact details will replace direct phone numbers and emails for inquiries, ensuring more efficient responses and minimising delays. 

In coordination with other government departments, the Export Control Joint Unit (ECJU) processes applications chronologically. They aim to handle 70% of cases within 20 days and 99% within 60 days. 


To maintain these targets, ECJU is modernising its processes, including transitioning to the LITE licensing platform. All inquiries will now go through a central mailbox and phone line, replacing direct contact details for the Licensing Unit. This change ensures quicker responses and reduces delays caused by staff unavailability. 


ECJU aims to provide consistent, efficient service while allowing officers to focus on applications. Follow-up inquiries for cases within 20 days are not prioritised, but updates will be provided for cases exceeding that period. 


OneCall™ Email assistance as and when required; A one-call solution for all your import, export and customs enquiries. Export help. Import help. Customs help.

Stay informed about customs and international trade matters by subscribing to our OneCall™ service. This comprehensive offering includes a dedicated email helpline for support, timely practical updates direct to your inbox (Did You Know?), monthly UK Customs & Trade Briefings and access to an interactive members' area with an exclusive community for our subscribers.

Subscribe Today ➝

International Trade Updates & Spotlight Newsletter

Subscribe to our free information emails covering international trade topics...

Subscribe to our newsletter ➝

MORE INDUSTRY INSIGHTS...

by Sandra Strong 24 April 2025
Banks have reported a resurgence in the use of Standby Letters of Credit (SBLC / SLOC), a facility which can provide assurance against defaults in supply contracts. We look at the benefits and limitations of SBLC and the reasons for their increasing popularity.
by Gail Leeson 23 April 2025
The EU Commission has released a recommendation proposed initially in the January 2024 White Paper on Export Controls, aimed at enhancing coordination and communication between the EU Member States of their national control lists of dual-use items.
by Gail Leeson 22 April 2025
The French Customs Authorities are preparing to roll out the release of the ELO, or Obligatory Logistics Envelope, into its Transitional Phase this Spring.
Show More