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The Export Control Joint Unit (ECJU) is updating its processes and moving to the LITE licensing platform. As part of this modernisation, new central contact details will replace direct phone numbers and emails for inquiries, ensuring more efficient responses and minimising delays.
In coordination with other government departments, the Export Control Joint Unit (ECJU) processes applications chronologically. They aim to handle 70% of cases within 20 days and 99% within 60 days.
To maintain these targets, ECJU is modernising its processes, including transitioning to the LITE licensing platform. All inquiries will now go through a central mailbox and phone line, replacing direct contact details for the Licensing Unit. This change ensures quicker responses and reduces delays caused by staff unavailability.
ECJU aims to provide consistent, efficient service while allowing officers to focus on applications. Follow-up inquiries for cases within 20 days are not prioritised, but updates will be provided for cases exceeding that period.
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