If you find a problem when using the Customs Declaration Service (CDS) to move goods across the border, you should use the online form to report this to HMRC CDS Operations.

https://tax.service.gov.uk/submissions/new-formthe /report-problem-submitting-declaration-using-customs-declaration-service

The online form has been introduced to make resolving issues with the Customs Declaration Process as easy as possible; urgent enquires will be dealt with in 2 hours, and all other enquires should have a response within 24 hours.

However, if your problem relates to:

• Registering for the Customs Declaration Service ― email ISBC.eoricontact@hmrc.gov.uk
• The Customs Financial Account in GOV.UK service webpages or interfaces ― you should raise a support ticket by selecting the ‘Get help with this page link at the bottom of the screen that identifies the issue
• A declaration submitted in the test environment (Trader Dress Rehearsal) ― email tdrcommunications@hmrc.gov.uk

Who should use this form?

You should use this form to report a problem when using the Customs Declaration Service if you’re:

• An importer or exporter
• An agent of an importer or exporter
• A software house
• A community system provider (csp)
• A government department

Strong & Herd CDS Resources and Training

CDS Community™ Membership

Practical and clear advice and assistance for importers , exporters , agents and those that are completing their own declarations.

CDS Clinics & Spotlight Sessions
Our clinics have been developed to give you an opportunity to ask questions and bring working examples of issues you facing surrounding the changes.

CDS Training
CDS is a major change to the way in which customs declarations are made, and this course provides detailed information on the changes.